FAQ’s

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Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help.

What services does Midassur Cargo offer?

Midassur Cargo provides a wide range of logistics and shipping services, including air freight, sea freight, customs clearance, and cargo tracking. We offer tailored solutions for businesses and individuals to ensure your cargo is delivered safely, on time, and at competitive rates.

Can I track my shipment in real-time?

Yes! We provide real-time tracking for all cargo shipments. Once your shipment is en route, you can monitor its progress through our advanced tracking system, ensuring full transparency from pickup to delivery.

How fast is air freight with Midassur Cargo?

Our air freight services are designed for time-sensitive shipments, with rapid transit times based on your chosen route and carrier. We work with a global network of air carriers to offer fast, reliable solutions that meet your deadlines.

What is the difference between FCL and LCL in sea freight?

FCL (Full Container Load) means that your cargo occupies an entire shipping container, while LCL (Less than Container Load) means your cargo is consolidated with other shipments in a shared container. FCL is ideal for large shipments, while LCL offers cost savings for smaller shipments.

Do you provide port-to-door delivery for sea freight?

Yes, Midassur Cargo offers port-to-port, port-to-door, and door-to-door services for sea freight. We manage every aspect of the shipping process to ensure smooth delivery from origin to destination.

How can Midassur Cargo help with customs clearance?

We handle all the necessary paperwork and compliance checks for customs clearance, including import/export declarations, duties, and tariffs. Our team ensures that your shipment adheres to all local and international regulations, minimizing delays and avoiding penalties.

What happens if there is a delay in my shipment?

If there are any delays, our team will notify you immediately through our tracking system. We will work to resolve the issue as quickly as possible and keep you updated throughout the process. We prioritize communication to ensure you are informed every step of the way.

Can I add insurance to my shipment?

Yes, we offer insurance for all shipments. You can add this option when requesting a quote to ensure that your cargo is fully protected against loss, damage, or unforeseen circumstances during transit.

How do I contact Midassur Cargo for more information?

If you have any further questions or need assistance, feel free to contact us through our Contact Us page or via phone or email. Our team is always ready to help with your shipping needs.

How do I get a quote for shipping my cargo?

You can easily request a quote by visiting our Request a Quote page. Fill out the form with your shipment details, including service type, destination, weight, and any additional services (such as express delivery or insurance), and we’ll provide you with a detailed quote promptly.

What areas does Midassur Cargo cover?

With our extensive network of partners, we deliver from various locations worldwide..

Can I ship high-value or fragile goods via air freight?

Absolutely. Midassur Cargo handles fragile and high-value goods with care. We ensure that your shipment is protected throughout the entire journey, from packaging to final delivery, and offer insurance options for added peace of mind.

How long does sea freight take?

Sea freight transit times depend on the shipping route and destination. Generally, sea freight is slower than air freight, but it is a cost-effective option for large, bulky shipments. We will provide an estimated delivery date when you book your shipment.

What is customs clearance, and why is it necessary?

Customs clearance is the process of declaring goods being imported or exported, ensuring that they meet all legal requirements, such as duties, taxes, and regulations. Midassur Cargo provides customs clearance services to ensure that your shipment passes through customs smoothly and without delays.

How do I track my shipment?

Once your shipment is confirmed, you will receive a tracking number that you can use to monitor the status of your cargo through our real-time tracking system. This service allows you to follow your shipment from pickup to delivery and receive instant updates.

What payment methods do you accept?

Midassur Cargo accepts a variety of payment methods, including Payoneer, PayPal, Visa, and bank transfers. We aim to provide flexible payment options to suit your needs.

Can I make changes to my shipment after it has been booked?

If your shipment has not yet been picked up, changes can be made by contacting our support team. However, changes may not be possible once the shipment is in transit. We recommend finalizing all details before confirming your booking.